Terms and Conditions
Welcome to Maison Bonneterie! By using our website and placing an order, you agree to the terms and conditions outlined below. Please read them carefully before proceeding with your order.
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General
1.1 These terms and conditions apply to all offers, orders, agreements, and deliveries from Maison Bonneterie, registered under registration number 777288151. By placing an order on our website, you agree to these terms. If you do not agree with these terms, please refrain from using the website.
2. Product Information
2.1 Maison Bonneterie strives to provide accurate product information on the website, including prices, colors, and sizes.
2.2 Products may look slightly different in reality due to screen settings.
2.3 All products are subject to availability. In case of unexpected stockouts, the customer will be notified.
3. Orders and Agreements
3.1 An order is considered an offer from the customer to enter into an agreement with Maison Bonneterie.
3.2 The agreement is concluded when Maison Bonneterie confirms the order via email.
3.3 Maison Bonneterie reserves the right to refuse or cancel orders, for example, in case of suspicious payment transactions or product unavailability.
4. Prices and Payments
4.1 All prices on the website are inclusive of VAT, unless stated otherwise, and exclude shipping costs.
4.2 Maison Bonneterie reserves the right to change prices at any time.
4.3 Payment can be made through the available payment methods on the website, including credit card, PayPal, and other payment methods that may be available from time to time.
5. Delivery
5.1 We strive to process and ship orders as quickly as possible. The expected delivery time is indicated during the checkout process.
5.2 Delivery times are indicative. Delays may occur due to circumstances beyond the control of Maison Bonneterie.
5.3 The customer is responsible for entering the correct delivery address. Maison Bonneterie is not responsible for delays or errors in delivery due to incorrect address details.
6. Returns and Right of Withdrawal
6.1 As a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason.
6.2 The products must be returned in unopened and undamaged condition, including all original labels and packaging.
6.3 The customer is responsible for return shipping costs, unless otherwise stated on the website.
6.4 If the order is received correctly and in good condition, the purchase amount will be refunded within 14 days of receiving the returned products.
7. Customer Service and Contact
7.1 For questions about orders, returns, or products, you can contact our customer service through the contact form on the website or via the email address: info@maison-bonneterie.com.
7.2 We aim to respond to your inquiry within 1-2 business days.
8. Intellectual Property
8.1 All content on the Maison Bonneterie website, including but not limited to text, images, logos, graphic images, and software, is owned by Maison Bonneterie or its licensors and is protected by copyright and other intellectual property rights.
8.2 It is not permitted to copy, distribute, or otherwise use materials from the website without permission.
9. Liability
9.1 Maison Bonneterie is not liable for any damage resulting from the use of the website or the products, unless the damage is the result of intentional misconduct or gross negligence by Maison Bonneterie.
9.2 Maison Bonneterie is not responsible for any damage caused by failure to follow product instructions or improper use of the products.
10. Privacy and Data Protection
10.1 Maison Bonneterie respects the privacy of its customers and processes personal data in accordance with privacy laws.
10.2 For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.
11. Applicable Law and Disputes
11.1 These terms and conditions are governed by Dutch law.
11.2 Disputes arising from or related to the agreement will be submitted to the competent court in the Netherlands.
12. Changes to the Terms and Conditions
12.1 Maison Bonneterie reserves the right to change these terms and conditions at any time. We recommend checking these terms regularly for updates.
12.2 Changes will take effect as soon as they are published on the website, unless otherwise stated.
Contact Information
Maison Bonneterie, part of Van Herwaarde Retail ltd.
Address:
No.5 17/F Strand 50
50 Bonham Strand, Sheung Wan, Hong Kong
Registration Number: 77728815
Email: info@maison-bonneterie.com